Refund Policy

Last updated: October 17, 2026

ACN sells digital coins that readers spend to unlock premium comic chapters. Because coins are digital goods, refunds are handled under this policy and applicable Nigerian consumer-protection law. Nothing here removes a right to a refund or remedy that cannot lawfully be excluded.

1. When we refund

• Duplicate charge: if you were charged twice for the same top-up, we refund the duplicate in full.
• Failed transaction: if a payment was charged but coins were not credited within 24 hours of the payment being successfully processed by the payment provider, we refund it or credit the coins.
• Unauthorized charge: if your payment method was used without your permission, contact us immediately so we can investigate and assist with the payment provider process.
• Service not supplied: where a paid digital item or service is not supplied, is materially different from its description, or cannot reasonably be accessed due to an issue within ACN's control, contact us for an appropriate remedy, which may include restoring Coins or a refund.

2. When we do NOT refund

• Coins already spent: a completed unlock is generally not refundable where the content was supplied as described and made available, except where required by applicable law or where the unlock failed or was defective.
• Change of mind: a change of mind after Coins have been successfully credited does not ordinarily qualify for a refund, subject to any mandatory rights under applicable law. If you have not spent the coins, and you request a refund within 24 hours of purchase, we may grant it at our sole discretion.

3. How to request a refund

Email the support contact published on the ACN Platform with:

• Your ACN username
• Transaction reference (starts with ACN-)
• Date and amount
• Description of the issue

4. Processing time

• We review requests within 3 business days.
• Approved refunds are returned to the original payment method where reasonably possible, or by another lawful method agreed with you.
• Refunds typically appear within 5-10 business days.

5. Chargebacks

If you raise a chargeback with your bank instead of contacting us, we reserve the right to suspend your account pending investigation. We'd rather resolve it directly — email us first.

6. Contact

All refund queries: the support contact published on the ACN Platform

← Back to ACN